Metropolitan Group Customer Experience Report for Animal Services Just Released

Multnomah County Animal Services is proud to be part of a large animal-loving community where all of us work together to care for dogs and cats.

As the only local shelter to accept all breeds of dogs and cats-- regardless of health or prospects for adoption, we're also proud of our record making long-term gains in live release rates for all the animals who come to our community's only local open-admission facility.

But we're not resting on our laurels. We want to work with all of our partners to continue building upon our gains, and we welcome the community's input. So we recently asked an outside group to research the experience of our customers. We were pleased to learn that people value our service and want even more from us.

We also learned where people think we can improve our services. We've taken all those recommendations from the outside evaluator, the Metropolitan Group, to develop a strategic plan that focuses on increasing adoptions, license rates and spay-and-neuter services for the hundreds of dogs and cats that arrive here each month.

We want every healthy, treatable and manageable animal that comes to our shelter to find a home. And the best part of our plan is that any one animal lover in our community can help. You can adopt from our shelter, make sure to get your animal licensed since every part of that fee supports our work, and spay/neuter your animal so every puppy and kitten is wanted.

But don't take our word for it. Please read the findings and recommendations of the Metropolitan Group and our Strategic Plan to Save More Animals and please help us as a community to continue improving services for the cats and dogs we love.