Officer Sophia Condon-Allen Receives Superior Customer Service to External Partners Award

On Tuesday, May 5, 2020, Commissioner Lori Stegmann announced the winner of the Superior Public Service to an External Customer Award, Animal Services Officer Sophia Condon-Allen.

Transcript

"I'm very proud to present the award for superior public service to an external customer. 

I want to point out that this nomination was submitted by an external customer that was so impressed by today's honoree, Sophia Condon-Allen.

Sophia is an animal control officer with the Department of Community Services [Animal Services Division]. 

One of her more difficult duties is to address animal remains found in public. This community member who nominated Sophia was concerned that the sheer volume of this kind of work might require a bit of disconnection for others like her, and wanted to remind us that each deceased animal has a story and a family who is left not knowing what happened to their pet. This community member’s beloved pet had gone missing, so they had posted flyers and alerts on social media, and waited anxiously for any news as they came to suspect the worst. Not knowing what happened made it even harder to accept.

Sophia is a member of several Lost and Found pet groups on Facebook, and had seen the post, and was able to kindly inform them that their pet had been found. Despite it being after hours, late on a weeknight, Sophia patiently answered all of their questions, gently and thoughtfully. She even went so far as to make it possible for a positive identification to be made to give the owner closure. 

It's clear that Sophia understands the special role animals play in our lives and how they are a part of our families.

Sophia, thank you for representing Animal Services with such commitment, kindness, and respect. You exemplify what a true public servant is, and it is such a privilege to honor you with the award for Superior Public Service to an External Customer. Congratulations!" -Commissioner Lori Stegmann

About Public Service Recognition Week

Public Service Recognition Week is designated by Congress to honor the people who serve our nation as federal, state, county and local government employees. It has been celebrated the first week of May, since 1985.

Multnomah County employees continuously work to find innovative solutions to complex issues, and serve our community each day with dedication, compassion and kindness. 

Multnomah County celebrates Public Service Recognition Week with the announcement of the winners of the Employee Recognition Awards. As we're unable to celebrate in person this year, each member of the Board of Commissioners has created a video announcement of the winner in each category. 

Please join us in celebrating these amazing County employees and their impact on our community.